Redefining eHealth Literacy for a Digital Health Future
In today’s world, more and more healthcare happens online, from virtual doctor visits to AI-based symptom checkers and social media health tips. Healthcare is increasingly going digital. But not everyone finds it easy to navigate, trust, understand, or use these digital tools effectively.
The Redefining eHealth Literacy project brings experts, patients, and communities from around the world together to redefine what it means to be “eHealth literate.” The project’s goal is to create a shared definition that reflects real-world needs and challenges. This will help design better digital health services that are more user-friendly for everyone, especially those using digital tools to support their lifestyle changes.
Scientific Foundations of the Project
eHealth literacy is an evolving concept. It lacks a definition that aligns with the demands of the current digital age, making it challenging to compare outcomes across studies. Researchers often approach the concept from different perspectives, complicating interpretation, and synthesis. This project aims to develop an updated, standardised definition of eHealth literacy by synthesising existing definitions through an eDelphi process.
This interdisciplinary project critically re-examines and updates the conceptualisation of eHealth literacy considering the rapidly evolving digital health landscape, including Web 3.0/4.0 technologies, artificial intelligence (AI), mobile health (mHealth), and emerging patient-provider digital interfaces. Traditional definitions—such as those proposed by Norman and Skinner (2006)—no longer adequately reflect how individuals interact with digital health tools or address contemporary challenges in equity, trust, and access. The goal is to produce an updated, stakeholder-informed, consensus-based definition and framework for understanding Health literacy, accounting for the domains of eHealth literacy while centring on digital health equity.
- Grounded in PRISMA-Scr methodology for scoping reviews
- Multi-stage eDelphi process
- Addresses limitations of current tools such as eHEALS, DHLI, eHLQ by proposing a dynamic, multidimensional model responsive to evolving technologies and contexts
- Highlights the intersection of capability, motivation, and opportunity in shaping meaningful engagement with digital health services
- Aims to develop a standardised yet adaptable framework for understanding eHealth literacy, Intervention design, Health technology development, and Policy implementation
Team Members
- Simon Bacon, PhD – Supervisor, Professor at Concordia University
- Comfort Titilope Sanuade, MSc – Project Lead
Current Project Activities
- Thematic and critical analysis of findings from the scoping review on the definitions and measuring tools of eHealth literacy
- Implementation of a multi-round international eDelphi study with experts, practitioners, and lay users to clarify the definition of eHealth literacy constructs
- Preparation for a Consensus Meeting to redefine eHealth literacy
- Development of public-facing visual knowledge assets (e.g., infographics)
- Drafting of a scoping review manuscript for open-access publication
- Presentation of a poster at Concordia University’s annual School of Health conference, 2025
- Interactive Visual Summary (in development)